Last updated: 01/07/2026

RLL Carpet & Flooring is committed to protecting your personal information and being transparent about how we use it. This privacy policy explains what data we collect, why we collect it, and how we handle it.

1. Who we are

RLL Carpet & Flooring is a sole trader / family business based in Boston, Lincolnshire. We are the data controller for the personal information we hold about you.

Contact details:

RLL Carpet & Flooring

Phone: 07777493484

Email: [email protected]

2. What information we collect

We may collect the following personal information from you:

Your name

Your phone number

Your email address

Your home or business address

Information about your flooring enquiry or project

Any other details you choose to share with us when making an enquiry

3. How we collect your information

We collect information when you:

Fill in the contact or enquiry form on our website

Call or email us directly

Speak to us in person during a home visit or quote

4. Why we collect your information and our legal basis

We use your personal information for the following purposes:

Purpose

Legal basis

Responding to your enquiry

Legitimate interest / pre-contractual steps

Providing a quote for work

Pre-contractual steps

Carrying out agreed work

Performance of a contract

Sending follow-up communications about your job

Legitimate interest

Contacting you about future services (only where you have indicated you are happy for us to do so)

Consent

We do not use your information for automated decision-making or profiling.

5. How we store your information

We store customer information securely, primarily within our business management software (GoHighLevel/GoThriveOnline) and standard business communication tools (email, phone).

We take reasonable steps to protect your information from unauthorised access, loss, or disclosure. We do not store payment card details.

6. How long we keep your information

We keep your information for as long as is necessary for the purposes set out in this policy, or as required by law. For most customer records, this is up to 6 years following completion of a job, in line with standard UK business record-keeping guidance.

Enquiries that do not result in a booking will typically be deleted within 12 months.

7. Who we share your information with

We do not sell your personal information to third parties.

We may share your information with:

Our business management software provider (GoHighLevel/GoThriveOnline) for the purpose of managing enquiries and customer records

Any subcontractors or assistants involved in carrying out your job, where necessary and only to the extent required

All third parties we work with are required to handle your information in accordance with applicable data protection law.

8. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to access — you can request a copy of the information we hold about you

Right to rectification — you can ask us to correct inaccurate information

Right to erasure — you can ask us to delete your information in certain circumstances

Right to restrict processing — you can ask us to limit how we use your information

Right to object — you can object to us processing your information where we rely on legitimate interest

Right to data portability — you can ask for your information in a commonly used, machine-readable format

To exercise any of these rights, please contact us at [email protected] or by phone on 07777493484.

We will respond within one month.

9. Cookies

Our website uses cookies to ensure it functions correctly, to enable our live chat feature, and to display the Google Maps service area map.

We use the following cookies:

Essential cookies — required for the website to function and cannot be disabled.

__cf_bm — set by Cloudflare to distinguish legitimate visitors from automated traffic and protect the site from bots. Duration: 30 minutes.

Functional cookies — enable specific features on the site. You can decline these via our cookie banner.

msgsndr_id — set by GoHighLevel to enable the live chat widget and identify returning visitors. Duration: 1 year.

__Secure-ENID — set by Google when the service area map loads. Used to remember display preferences and ensure the map functions correctly. Duration: 13 months.

You can manage your cookie preferences at any time using our cookie banner, which appears when you first visit the site. You can also control cookies through your browser settings, though disabling essential cookies may affect website functionality.

We also use GoHighLevel's built-in website analytics to monitor page views and general traffic patterns. This operates at the server level and does not place any cookies on your device.

We do not use advertising, tracking, or analytics cookies on this website.

10. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to this policy

We may update this privacy policy from time to time. The current version will always be published on this page with the date it was last updated.

12. How to complain

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office

Website: ico.org.uk

Helpline: 0303 123 1113

We would always appreciate the opportunity to resolve any concern directly before you contact the ICO, so please do get in touch with us first.